FAQs

Ordering

Do I need an account to order?
No. You can check out as a guest. Creating an account only saves your address for next time.

Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us on the contact page with your order number as soon as you can.

How do I use a discount code?
Enter it in the discount box at checkout. Codes have a start and end date, and one code applies per order.

Payment

Can I pay cash on delivery?
Yes. Choose Cash on Delivery at checkout and pay the courier when your parcel arrives.

Can I pay in advance?
Yes. Choose Bank Deposit at checkout.

Are the prices on the site the final prices?
Yes. The price you see is the price you pay, plus Rs 200 delivery if your order is under Rs 2,500.

Delivery

Do you deliver everywhere in Pakistan?
Yes, nationwide.

How much is delivery?
Rs 200, and free on orders of Rs 2,500 or more.

How long will it take?
2 to 3 working days from the day your order is confirmed. Working days are Monday to Saturday, so Sundays and public holidays are not counted.

How do I track my parcel?
You will get a tracking link once your order is dispatched. If you ordered over WhatsApp we will send it there instead.

Returns

What is your returns window?
7 days from delivery, for unused items in their original packaging.

What if my item arrives damaged?
Send us a photo within 48 hours and we will replace it or refund you.

Products

Are the specifications on the product pages accurate?
Yes. They are taken from the product itself. If something is unclear, ask us before you order.

Do you check items before sending them?
Yes. Every parcel is opened and checked before it goes out.

Something I want is out of stock. What now?
Message us through the contact page and we will tell you when it is expected back.