Refund policy

RETURN AND REFUND POLICY

We want you to be happy with what you ordered. If something is not right, here is how we handle it.

RETURN WINDOW
You have 7 days from the day your parcel is delivered to request a return.

CONDITION
Items must be unused, in their original packaging, and complete with all parts and accessories. We cannot accept items that show signs of use, damage caused after delivery, or missing packaging.

ITEMS WE CANNOT ACCEPT
For hygiene reasons, personal care items such as combs, brushes and grooming tools cannot be returned once the packaging has been opened. This does not affect your rights if the item arrives damaged or faulty.

HOW TO START A RETURN
Email homvopk@gmail.com or message +923116260967 within 7 days of delivery. Include your order number and tell us what is wrong. We will reply with return instructions and the return address. Please do not send anything back before we confirm, as we cannot process unannounced returns.

WHO PAYS FOR RETURN SHIPPING
If the item is faulty, damaged, or not what you ordered, we pay the return shipping.
If you changed your mind, the return shipping cost is yours.

DAMAGED OR WRONG ITEMS
Check your parcel when it arrives. If an item is damaged or incorrect, contact us within 48 hours with a photo. We will arrange a replacement or a full refund, including delivery charges.

REFUNDS
Once we receive and inspect your return, we will let you know the outcome within 3 working days.
Approved refunds are issued to the original payment method. If you paid cash on delivery, we will refund by bank transfer or mobile wallet, so please have those details ready.
Refunds usually reach you within 7 to 10 working days after approval.

CANCELLATIONS
You can cancel an order at no cost any time before it is dispatched. Email homvopk@gmail.com as soon as possible. Once a parcel has left us it must be handled as a return.

QUESTIONS
Email homvopk@gmail.com and a person will reply.